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About us

Providing expert consulting services in enterprise risk management and business process and technology outsourcing to clients in a variety of industries, including the utilities, financial services, construction, agriculture, regulatory, healthcare, information technology, and education sectors.  


  • ERM program design, evaluation, and improvement
  • Risk appetite and risk criteria definition/facilitation
  • Risk workshop facilitation
  • Black Swan risk assessments
  • Business strategy development
  • Key Risk Indicators (KRI) development
  • Business process integration
  • Training/education at all levels, from Board to front-line
  • Technology and business process outsourcing procurement and negotiation support

Clients include:

  • Alberta Central
  • Alectra Utilities Corporation
  • BC Lottery Corporation
  • Black & McDonald
  • Canadian Blood Services
  • Caribbean Governance Training Institute
  • City of Phoenix
  • College of Respiratory Therapists of Ontario
  • ConnectFirst Credit Union
  • Community Living Toronto
  • Docebo Inc.
  • eAutomotive
  • Forrest and Company Ltd.
  • Giant Tiger
  • Liberty-Algonquin Utilities Corporation
  • Milton Hydro
  • Morrison Hershfield
  • Northland Power Inc.
  • Ontario College of Pharmacists
  • Payments Canada
  • Queen's University
  • Resolver Inc.
  • RisKonnect Inc.
  • Ryerson/Toronto Metropolitan University
  • Technical Standards and Safety Authority (Ontario)
  • Teranet Inc.
  • Tilray Inc.
  • Schulich School of Business (York University)
  • Workplace Safety and Insurance Board (Ontario)

About Rob Quail:

Rob has been a pioneering force in ERM since 2000.  

Rob developed and implemented the risk management processes, tools and methodologies at Hydro One Networks Inc. that are widely regarded as best-practice.  He has successfully applied ERM methodologies to a broad range of business problems and challenges, including acquisitions, outsourcing, downsizing, large-scale IT projects, labour disruption, regulatory compliance management, major construction project management, strategic planning, and capital investment.  The risk management practices and techniques developed by Rob in collaboration with the management team at Hydro One became the subject of a major “leading practice” case study by Harvard Business School.   

In addition to his ERM experience, Rob held key executive leadership roles in the areas of Technology, Outsourcing, and Customer Care.   In the latter role, as Vice president of Customer Care, he led Hydro One through a dramatic recovery in all areas of customer care following a difficult billing system implementation.   Since founding Robert Quail Consulting in 2016, Rob has provided consulting services in risk management to clients in a variety of industry sectors.

Rob also writes and lectures on risk management.  He is co-editor of the second edition of the popular Wiley textbook Enterprise Risk Management: Today’s Leading Research and Best Practices for Tomorrow’s Executives (available at  For over a decade, he has co-delivered the Masters Certificate Program in Risk and Performance at York University’s Schulich School of Business, and has appeared as a guest lecturer at Harvard Business School, Ryerson University, and Carleton University.  Since early 2021, he has also delivered the Board Risk Committee Certification program through the Caribbean Governance Training Institute.

Rob holds a Bachelor of Applied Science degree in Industrial Engineering from the University of Toronto. 

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